All orders have a processing time of up to 3 business days before they will be posted. Standard shipping takes 1-2 days.

Please take a couple of minutes to read through the very simple terms and conditions as these form the basis of the contract. The content of the pages of this website is for your general information and use only and is subject to change. Further information can be provided on request.

When placing an order at feedmeketo.co.uk we require an upfront payment. At the checkout, you will be able to pay by credit/debit card or choose a bank transfer which will have to be made within 24h of placing an order. If we don’t receive full payment within 24h the order will not be processed.

We cannot guarantee that our products are free from ingredients that may affect those with food allergies (they might still contain traces). If you have any serious allergies please contact us at info@feedmeketo.co.uk before you place an order to inform us of any food allergies that you may have, we reserve the right to decline any orders for clients with serious food allergies.

The following ingredients are used in our kitchen:

Milk and other dairy products, eggs, nuts; peanuts.

Please note that excessive consumption of erythritol and fibre may cause a laxative effect.

Your order will be dispatched within 2-3 working days from placing an order. Delivery takes 1-2 working days. Processing usually takes up to 5 working days. Feedmeketo is a small bakery, so we reserve the right to change the processing time. It all depends on the volume of orders and during busy periods like Christmas it might take a little bit longer. We will inform you about any delays on the home page and in the order confirmation. However, on occasions, it might actually take less than 5 days.

We try to be as flexible as possible so if you need your order for a specific day (for a special occasion etc.) we will do our best to help.

Once your order is ready, you will receive a ‘Completed Order’ e-mail and delivery information.

Occasional holiday breaks will be announced on the homepage at feedmeketo.co.uk

Any delivery charges will be applied at the checkout.

Standard mainland Britain delivery charge is £3.99( except during the promo period). The delivery charge will be different to Islands and Highlands UK areas. If you are unable to place your order due to an unavailable delivery charge please contact info@feedmeketo.co.uk or feedmeketouk@gmail.com and provide your postcode. We will calculate the delivery charge accordingly and if possible enable your postcode.

We don’t post outside of the UK.

Once your order is processed (it takes up to 5 business days), we offer a 24h-48h delivery service.

Please note that it is important to be available for delivery as your goods are perishable. We cannot offer refunds or replacements in the case that you fail to collect your parcel on time. Items shouldn’t be consumed if collected/delivered after 4 days from dispatch. Please make sure you receive your parcel at the time of the first delivery attempt.

If you know that you are not going to be at home please provide safe place information or an alternative address.

Our normal delivery days are Wednesdays and Thursdays (occasionally we deliver on Tuesdays and Fridays). We can’t offer delivery on Sunday. We can’t guarantee a specific delivery day, due to potential courier delays, however, we will always aim to deliver it before the requested date. Please contact us first to ask whether the requested delivery day is possible at all.

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Feedmeketo aims to meet your requirements and understands that sometimes situations occur which can result in you wanting to add more items to your order. Please contact us as early as possible (within 48h of placing your order) to ensure any changes can be actioned. We can not guarantee that it will be possible, but we will do our best to help.

Products made by Feedmeketo are made by hand and accordingly, there will be minor variations in appearance. All goods are made to order, that’s why processing takes a bit longer.

Our products must be refrigerated straight upon receipt and consumed within 3-5 days (please read the item description) or suitable for freezing (up to 2 months in freezer bags).

Complaints are extremely rare in the world of cakes. Some complaints may require further investigation and an immediate refund may not always be possible.

Refunds may occasionally be offered at the discretion of the management. Refunds are only taken into consideration in circumstances where there is a clear reason to do so, for example, delivered products were mouldy, or situations where you clearly did not receive what you have ordered. Taste is subjective and a matter of personal preference, therefore we cannot issue refunds for complaints raised merely because you do not like the taste of the products you received .

All claims for refunds will only be entertained if received in writing within 12 hours of collection or delivery

Cancellation is possible within 24h from placing an order and full refund will be issued.

We don’t offer refunds for changing mind after 24h from placing an order

All our products are packed with extra care, however we can’t guarantee that they will arrive in immaculate condition. 95% of the time there are no issues, however by purchasing our products and paying for delivery, you are accepting the fact that the courier might not always handle the parcel with extra care. For this reason, our products are non-refundable.

We cannot offer refunds or replacements in the case that you fail to collect/receive your parcel on time of first delivery attempt or arranged collection day.

We don’t accept returns.

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

Cancellation by the customer: cancellation can be made within 24h from placing an order. We will not accept any cancellation after 24h because after this time we start processing your order.

All goods are individually made to order so if your item has already been baked, we are not able to offer it to someone else or re-sell it.